FAQ? : My Account

 

Q1: I’m having trouble signing in to my account, what should I do?

Oh, No! Please try resetting your password initially. If this still doesn’t work please contact our Customer Service & Support team with your account details, and we’ll try and help.

 


Q2: Do I need to set up an account to make an order?

No, if you do not want to set up an account with us, we have the option to check out as a guest. All you’ll need is your contact, shipping and billing information!

 


Q3: How do I reset my password?

First, please try resetting your password initially. If this still doesn’t work please contact our Customer Service & Support team with your account details, and we’ll try and help.

 


Q4: Is my personal information kept private?

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our privacy policy.

 


Q5: How can I remove my personal information from your database?

If you would like all information regarding yourself removed from our e-Store database, please contact our Customer Service & Support team with your email address.