Q1: Can I still purchase from your website/e-Store?

Yes, we’re still open 24/7 to accept your orders.


Q2: What we are doing to ensure the safety and wellbeing of our team within the business?

We’re taking the COVID-19 outbreak incredibly seriously and want to ensure the wellbeing and safety of our Team at all times when making any decisions. Since the government advised it was safest to do so, our Team are following a series of strict guidelines including social distancing, handwashing and many more which may result in some delays in order send outs.


Q3: How do I contact Customer Service & Supports?

By clicking on the following Link and choose Type of the right support:

Customer Service & Support



Q4: Where is my order confirmation?

Once you’ve placed an order with us you’ll receive an order confirmation via email to the address provided. If you did you not receive an email, please check your spam / junk folder and double check you entered your email address correctly.

If you still haven’t received one after 36 hours, please contact our Customer Service & Support team where we’ll be able to advise you further.


*Due to COVID-19, we have been experiencing delays in Delivery Time; our apologies for any inconvenience and additional time frame.